HOTEL ANTEROOM NAHA Information, General Terms and Conditions

Hotel Facilities and Services

Safety Guide

General Terms and Conditions for Accommodation Contract

HOUSE REGULATIONS

PROHIBITIONS

We are happy to assist you in any way regarding your stay at our hotel. Please feel free to contact us.

24-hour reception at the front desk (1F and 2F)

Please contact the reception desk on the 1st floor during the nighttime.
Photocopying and fax (charged)
Message Leave
Please refer to the "List of Items Available for Rent" for details.
Hospital Information
Laundry service (charged)
Laundry received by 10:00 a.m. will be delivered to the front desk after 7:00 p.m. on the same day. Please use the laundry bag provided and ask at the front desk.
Please note that the laundry is closed on Sundays, New Year's holidays, and other designated days.
Luggage storage
Delivery service
Guidance for sightseeing and areas around the hotel
Arrangement of activities

Housekeeping (last appointment at 14:00)

During your stay, we will make your bed (without changing sheets), collect garbage, and add and change towels and amenities.
Even if the room is marked "DO NOT DISTURB", the above cleaning will be done once every 3 days for sanitary reasons.
Please note that we may not be able to accommodate your request due to special circumstances such as typhoons.

Restaurant (2F) Business Hours

Breakfast 7:00 - 10:30 (last order 10:00)
Lunch 11:30 - 16:00 (last order 15:00)
Business hours are subject to change. Please check the official HP for the latest information.

Bar Lounge (2F) Hours of Operation

9:00-18:00 (last order 17:30)
Business hours are subject to change. Please check the official HP for the latest information.

Shop (2F)

A wide variety of original goods from items full of island charm as well as collaborative products with artists are available.

Garbage

Please cooperate in separating garbage.

Parking lot

The hotel is not responsible for any accidents or theft in the parking lot.
Parking fee is charged from 1 night (1,500 yen per car per night). (1,500 yen per car per night) If the parking lot is full, please use the coin-operated parking lot nearby.

Smoking

Smoking is prohibited in all guest rooms. Please smoke in the smoking area on the 2nd floor.

Internet access

Free Internet access is available in the facility.
Please confirm the SSID and PASS on the key sleeve or in the binder.
We will not be responsible for any trouble that may occur in connection with the network.
We are not responsible for any virus infection, loss of information, or other damage caused by your own operation.

Telephone information (in-house and international calls)

If there is anything we can do to help you or if you have any requests, please let us know at the front desk anytime.
Please use the extension phone in your room to call any of the facilities in the hotel.
Front desk: press 9
Restaurant: press 8
Domestic calls (charged)
To make a domestic call : dial 0, followed by the area code of the number you wish to call.
International calls (charged) : 0 dialing + 010 + country code + area code + phone number Enter the phone number without the leading 0 (zero).
List of items available for loan Thermometer
Cell phone charger (for Android and iPhone)
Multi adapter
Nail clippers
Humidifying air purifier
Weighing scales
Blankets
Diaper garbage cans
Children's step stools
Bed guards
Irons, ironing boards
Straight hair iron
Please note that the number of items is limited.

Prohibition of the use of small unmanned aerial vehicles (drones)

In principle, the use of radio-controlled helicopters, drones, and other radio-controlled aircraft is prohibited on the hotel grounds, including the parking lot, for the safety of our guests and to protect their privacy.
Our facilities are located near a navigation channel, residences, and the Tomari Bridge, and in the unlikely event that a drone falls on a person or facility, it could cause extensive damage.
Sudden strong winds, radio communication problems, malfunctions, pilot error, and other unforeseen events may occur. We ask for everyone's understanding and cooperation.

Safety guide in case of emergency, please read this section carefully.

Evacuation

・Please check the evacuation route map and actually walk to at least two emergency exits in different directions from your room just in case.
・Check the flashlight installed in your room.
・Please be aware of the location of the fire extinguisher.
・If you are physically challenged and require help in case of an emergency, please inform the front desk in advance.

Fire

・In case of a fire, please contact the front desk immediately.
・Then, actively and loudly inform others of the fire.
・Remain calm and carefully listen to emergency broadcasts that will tell you the status of the fire and evacuation instructions.
・ If you suspect a fire, please contact the front desk immediately.

Emergency alarms

・If the emergency alarm sounds, stay calm at all times.
・Escape as quickly as you can without caring about your clothes or belongings.
・Please do not use the elevator.
・ When you leave your room, always close the door behind you to prevent smoke and flames from spreading.
・ Please try to hold a wet towel over your mouth and nose so as to avoid smoke inhalation.
・Keep low against the wall when making your escape through the emergency exit.
Move in the direction opposite to the source of the smoke.
・If you are unable to leave your room due to smoke or flames, please attempt to contact the front desk by phone.
・ If the phone is out of order, please try to indicate to people outside where you are
(such as by hanging your sheets or blankets from window)
・ Please try to seal the door with wet sheets and towels etc, while you wait for help.
・ If you see anyone injured, please contact the front desk immediately.

Earthquakes

・Please do not use the elevator.
・Please move away from the windows.
・Huddle under a table or something that offers similar head protection.
・Open doors and windows to secure an evacuation route.

Revised: December 13, 2023

Definitions and Interpretation

“Guest” means the person making the booking and/or staying at the Hotel.
“Hotel” means the property which the Guest selects for accommodation.

Article 1 (Applicability)

1.Contracts for accommodation and related agreements to be entered into between the Hotel and the Guest shall be subject to these Terms and Conditions. Any matters not provided herein shall be governed by laws and regulations or generally accepted practices.
2.Notwithstanding the preceding paragraph, in case the Hotel entered into special conditions with the Guest insofar as such special conditions do not violate any laws and regulations and generally accepted practices, the special contract shall prevail over these Terms and Conditions.

Article 2 (Application for Accommodation Contract)

1.The Guest, who intends to apply for the Accommodation Contract with the Hotel, shall notify the Hotel of the following matters:
(1)Name of the Guest and contact information
(2)Time and date for check-in and check-out
(3)Accommodation plan for which the Guest wishes to apply
(4)Accommodation charges (According to the accommodation charges indicated in the Attachment 1)
(5)a. Name of the person applying for accommodation and his or her contact information
b. Name of the person paying the accommodation charges and his or her contact information
(6)Other information deemed as necessary by the Hotel
2.If the Guest requests to extend his, her or its stay beyond the check-out date in item (2) of preceding paragraph, it shall be deemed that the Guest applied for the new Accommodation Contract at the time when such request has been made.
3.Even after the accommodation contract has been concluded, the person that has applied for accommodation shall immediately submit a guest list containing the names, addresses, telephone numbers, etc. of all guests if so requested by the hotel.
4.The Guest’s request for accommodation plan in item (3) of paragraph 1 shall be specified only at the time when the Guest applies for the Accommodation Contract. If the Guest subsequently requests for an accommodation plan which is different from the accommodation plan requested by the Guest at the time of application for the Accommodation Contract, the Guest shall apply for the new Accommodation Contract after canceling the existing Accommodation Contract. 5.The Guest shall apply for the Accommodation Contract agreeing that the Guest shall not transfer the Accommodation Contract or reservation for accommodation to any third party without the Hotel’s consent.

Article 3 (Execution of Accommodation Contract)

1.The Accommodation Contract shall be deemed to have been executed when the Hotel accepts the application under Article 2; provided, however, that depending on the accommodation plan, the Accommodation Contract shall be deemed to have been executed when the Guest makes advance payment after the application and the Hotel confirms the receipt of such payment. Notwithstanding the foregoing, the same shall not apply if it has been proven that the Hotel had not accepted the application.
2.If the Accommodation Contract is concluded in accordance with the provisions of the preceding paragraph, a deposit determined by the hotel based on the entire accommodation charges for the period of stay shall be paid by the date designated by the hotel.
3.The deposit will first be applied to the accommodation charges that the guest will ultimately have to pay, and if a situation arises in which the provisions of Articles 6 and 18 apply, the deposit will be alloted to cancellation charge, then to reparations. The remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stated in Article 12.
4.If the deposit set forth in Article 2 is not paid by the date specified by the hotel pursuant to the provisions of the same paragraph, the accommodation contract shall become invalid. However, the same shall apply only in the case when the Guest is thus informed by the Hotel upon specifying the due date of payment of the deposit.
5.In the event that our hotel provides incorrect accommodation rates on our internet site or over the phone and concludes an accommodation contract with the Guest based on such incorrect rates, which are significantly lower than the rates for previous and subsequent dates without indications such as "limited", "special", "promotion", etc that specify the reasons for lower rates, the accommodation contract will be deemed invalidated in accordance with the consent by mistake under civil law, and the hotel will promptly notify the Guest to that effect.
6.Prior to the scheduled stay, in order to confirm the reservation, the Hotel may make a telephone call to the contact information provided by the Guest.

Article 4 (Special Contracts Requiring No Accommodation Deposit )

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract to not require the deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Article 5 (Refusal of Accommodation Contract)

1.There may be times when the Hotel will not agree to execute the Accommodation Contract under any of the following cases:
(1)When the application for accommodation does not conform to these Terms and Conditions.
(2)When there is no vacancy since the Hotel is fully booked.
(3)When the Guest wishing to stay at the Hotel is deemed to be at the risk of engaging in any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
(4)When the Guest, who wishes to stay at or use the Hotel is deemed to fall under any of the following:
(a)an organized crime group (“Organized Crime Group”) as prescribed in Article 2, Item 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (“Act”), member of Organized Crime Group (“Organized Crime Group Member”) as prescribed in Article 2, Item 6 of Act, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
(b)an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
(c)an entity which has a director or officer who falls under Organized Crime Group Member
(5)When the Guest makes a violent demand to the Hotel or demands the Hotel for unreasonable burden.
(6)When the Guest can be detected as carrying a specific infectious disease.
(7)When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
(8)When the Guest, who wishes to stay at or use the Hotel, behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
(9)When the Guest, who wishes to stay at or use the Hotel, attempts to stay under a false name.
(10)When the person that has applied for accommodation did so while concealing his or her commercial purpose.
(11)When the case falls under the provisions of the Hotel Business Act.
(12)When the Guest abuses the Hotel’s employees by making unreasonable requests specified in Article 5, Paragraph 1, Item 3 of the Hotel Business Act.

Article 6 (Cancellation of Accommodation Contract)

1.The Guest shall be entitled to cancel the Accommodation Contract with a notice to the Hotel.
2.In the case when the Guest has canceled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has canceled before the payment), the Guest shall pay cancellation charge as listed in the Attachment 2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges by the Hotel.
3.If the Guest does not arrive at the Hotel without prior communication by 9:00 PM on the day of their reservation (or two hour past the explicitly stated arrival time if provided), the Accommodation Contract may be deemed as being canceled by the Guest.

Article7 ( Right to Cancel Accommodation Contract by the Hotel )

1. The Hotel shall have the right to cancel the Accommodation Contract under any of the following cases:
(1)When the Guest is deemed to be at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals in connection with his, her or its stay.
(2)When the Guest is found to be disturbing the public order and good morals in the Hotel by making unreasonable complaints or demands.
(3)When the Guest who wishes to stay at or use the Hotel is deemed to fall under any of the following:
(a)an Organized Crime Group, Organized Crime Group Member, associated member of Organized Crime Group, person related to Organized Crime Group or other anti-social force
(b)an entity or other organization whose business activity has been controlled by Organized Crime Group or Organized Crime Group Member
(c)an entity which has a director or officer who falls under Organized Crime Group Member
(4)When requests regarding accommodation are made with violent acts, or if a burden that exceeds a reasonable range is demanded.
(5)When it becomes clear that the Guest wishing to stay at the Hotel is a person carrying an infectious disease.
(6)When the Hotel is unable to provide accommodation due to natural disaster, malfunction of facilities or any other unavoidable reasons.
(7)When the Guest behaves, behaves in a manner, or is recognized to have a risk of behavior that causes significant inconvenience to other hotel guests or the Hotel’s employees owing to heavy intoxication or other reasons. (Based on the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance.)
(8)When the Guest stays at the Hotel under a false name.
(9)When the guest fails to submit the guest list despite the Hotel's request.
(10)When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions stipulated by the Prohibitions prescribed by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
(11)When the Guest does not comply with the prohibited matters prescribed in the Hotel Regulations prescribed by the Hotel.
(12)When the circumstances are applicable to the Hotel Business Act of Japan.
(13)When a minor stays at the Hotel without obtaining permission from the minor’s guardian.
2. In the case when the Hotel has canceled the Accommodation Contract in accordance with the preceding paragraph, and the reason for cancellation is due to the preceding Paragraph 5, the Hotel shall not be entitled to charge the Guest for any of the services which the Guest has not received at the point of cancellation. However, If the cancellation is due to any other reasons, as a cancellation charge the Guest will be required to pay for accommodation and services that have not yet been provided.

Article 8 (Registration for Accommodation)

1.The Guest shall register the following matters with the Hotel on the check-in date:
(1)Name, address , contact information ( mobile phone number, e-mail address, etc.)
(2)For non-Japanese guests, the Hotel will take a photocopy of the passport to confirm nationality, passport number.
(3)Date and scheduled time of departure
(4)Other matters deemed as necessary by the Hotel
2.When the Guest intends to make payment for the charges mentioned in Article 9 using methods other than currency, such as accommodation vouchers or credit cards, the Guest shall present these in advance as part of the registration process as described in the preceding paragraph.

Article 9 (Available Time of Guest Room)

1.The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. to 11:00 a.m. of the day of departure. In the case when the Guest is accommodated continuously, the Guest may occupy the Hotel room for an entire day, except for the days of arrival and departure.
2.The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In that case, regardless of the room type, extra charge shall be paid by the Guest as indicated in the below chart ( consumption tax included in the amount).
For stays after 3:00 pm, the room rate provided on the Hotel’s official website on the applicable day will be charged.
Per hour: 3,000 yen
After 2:00 p.m.: 1 night room charge for the relevant day

Article 10 (Compliance with Hotel Regulations)

1.The Hotel asks that the Guest comply with the House Regulations displayed in the Hotel premises and this General Terms and Conditions for Accommodation Contract.

Article 11(Business Hours)

1. The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by Service directories in guest rooms.
(1) Front service; 24 Hours a day
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes. In such a case, the Guest shall be informed by the Hotel by appropriate means.

Article 12 (Payment)

1.The breakdown and the calculation method of the accommodation charges, etc. that the Guest shall pay are as listed in the Attachment 1.
2.A deposit or an imprint of credit card will be required upon arrival.
3.Accommodation charges, etc. as stated in the Paragraph 1 shall be paid at the front desk with Japanese currency or by any means other than Japanese currency such as coupons or credit cards recognized by the Hotel at the time of the departure of the Guest or at the timing request by the Hotel.
4.The Guest shall pay the accommodation fee even if the Guest voluntarily does not stay at the Hotel after the Hotel has made the guest room available to the Guest.

Article 13（Our responsibility）

1.The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable.
2.The hotel has received a business permit from the fire department. Furthermore, the Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.

Article 14 (Cases Where the Contracted Room Is Unavailable)

1.If the Hotel is unable to provide the Guest with the contracted room, the Hotel will, with the consent of the Guest, make an effort to arrange other accommodations under the same conditions as far as possible.
2.If, despite the provisions of the preceding paragraph, the Hotel is unable to find other accommodation, the Hotel will pay the Guest a compensation fee equivalent to the penalty (up to the full amount of the room charge), which will be applied to the amount of compensation for damages. However, if there is no reason attributable to the hotel for not being able to provide a room, no compensation shall be paid.

Article 15 (Handling of Deposited Items)

1.When the Guest experiences loss, damage, or other harm to items, cash, or valuables deposited with the Hotel due to the intentional or negligent actions of the Hotel, the Hotel will compensate for such damages. However, for items for which the Guest did not provide prior disclosure of their type and value, the Hotel's liability for compensation is limited to 50,000 yen.
2.The Hotel shall compensate the Guest when loss, breakage or other damage is caused, through intention or negligent actions of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for goods for which the Guest has not made an advance declaration with respect to type and value, the liability of the Hotel for compensation is limited to 50,000yen, except when the Hotel is intentionally or grossly negligent.
3.The hotel is not able to store cash or items worth more than 500,000 yen.

Article 16 (Luggage and Personal Belonging of Guest)

1.If the Guest’s luggage arrives at the Hotel prior to the Guest’s arrival, it will be stored responsibly only if the Hotel has given prior approval, and it will be handed over to the Guest upon check in.
2.When a baggage or belongings of the guest are found left behind after check out, and the ownership of the article is identified, the Hotel shall inform the owner of the article and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not identified, the Hotel shall store the article for one month including the day it is found. As for fresh food and drinks, the Hotel will keep the article only for one day after departure.
3.The Hotel's liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 in the case of Paragraph 1, and with the provisions of Paragraph 2 in the case of Paragraph 2.

Article 17 (Responsibility for Parking Facility)

1.When the Guest uses the Hotel's parking facility, whether or not the Guest deposit the vehicle's keys, the Hotel merely provides the parking space and does not assume responsibility for the management of the vehicle. However, in cases where damage is caused due to intentional or negligent actions by the Hotel in the management of the parking facility, the Hotel shall be liable for compensation.

Article 18 (Guest’s Liability)

1.If the Hotel incurs any damages due to the Guest’s intentional misconduct or negligence, the Guest shall compensate the Hotel for such damages.
2.In order to receive the accommodation services based on the Accommodation Contract without disturbance, the Guest must promptly notify the hotel in the case the Guest finds the accommodation services contradictory from the Accommodation Contract.

Article 19 (Entry into Guest Room)

1.There may be cases where the Hotel will enter the guest room without the Guest’s permission even after the Guest has checked in under any of the following cases:
(1)When the Hotel provides its service such as cleaning or room service
(2)When it is deemed that the Guest is at the risk of engaging in, or has engaged in, any act which is in violation of laws and regulations or any act which goes against the public order or good morals.
(3)When it is determined that the entry into the guest room is necessary in accordance with the instructions of police or firefighter.
(4)When it is determined that the entry into the guest room is necessary in order to protect building or facility of the Hotel.
(5)When the Hotel has determined that the entry into the guest room is necessary in order to confirm or ensure safety of the Guest.

Article 20(Jurisdiction and Applicable Laws)

Any dispute between the Guest and the Hotel arising from or in relation to the Accommodation Contract shall be resolved in accordance with applicable Japanese laws, and the exclusive jurisdiction shall be the district court or summary court that has jurisdiction over the location of the Hotel.

●Attachment 1 The breakdown of the Accommodation Charges, etc.

(Ref. Paragraph 1 of Article 2, and Paragraph 1 of Article 12)
Contents: Total amount to be paid by the Guest, Accommodation Charges, Accommodation Charge(Room Charge)
Extra Charges: Meals and Drinks or Extra Meals and Drinks ( including breakfast ) and the sum of all other service charges.
Taxes: Consumption Tax
Remark 1: Accommodation charges are subject to seasonal and demand fluctuations.
Remark 2: If the tax law is revised, the revised provisions shall apply.
Remark 3: In the following cases, additional fees will be charged separately from the accommodation charges.
・If the Hotel’s equipment is found to be damaged or stolen.
・When special cleaning is required due to food or drink spillage, vomiting, stains of blood, body fluids, and filth, etc, which are recognized to be beyond normal use of the Hotel.
・If smoking is found in the room or on the balcony, a 20,000 yen (excluding tax) penalty will be charged to restore the property to its original condition.

●Attachment 2 Cancellation Charges (Ref.Paragraph 2 of Article 6)

Please refer to the below PDF
Attachment 2 Cancellation Charges PDF　
1. The percentages signify the rate of cancellation charge to the basic Accommodation Charges.
2.When the number of days contracted is shortened, the cancellation charge for the first day of the canceled period shall be fully paid by the Guest regardless of the number of days shortened.
3. Separate cancellation charges may apply for specific dates determined by the Hotel.

These terms and conditions may be subject to change without prior notice through notification by the Hotel in a manner it deems appropriate.

In order to assure you and all of our Guests of a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Terms and Conditions for Accommodation Contracts, published by the Japanese Ministry of Transportation.
When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guest rooms or usage of other facilities and the Guest shall compensate the Hotel for any damage caused through the intention or negligence on the part of the Guest in accordance with Article 7 of the Terms and Conditions for Accommodation Contracts, published by the Japanese Ministry of Transportation. Kindly note that Guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

GUEST ROOMS

[1] Please be sure to review the emergency exit instructions posted on the inside of your guest room door upon your arrival. Each guest room is equipped with an emergency flashlight near the entrance.
[2] Guest room doors of our hotel are self-locking. When going out from your room, please be sure to take your room key with you.
[3] Please be sure to lock the door and set the door latch while you are in the room. Make sure to lock all windows and the door to balconies, too, especially when going to bed and when a typhoon is approaching. If you do not want outsiders to enter the room, please display a "Do not Disturb" sign. In this case, however, please be advised that our staff will not visit your room or clean your room, either. (For hygiene reasons, cleaning will be done once every 3 days)
[4] If there is a knock on the door, please open the door with the door latch on or check through a peephole first. In case you see a suspicious person, we advise that you do not open the door and contact the front desk immediately. [5] Actual expenses will be charged for damaged, lost, or taken-home hotel furnishing or items equipped inside and outside the facility.
[6]Only people underage can not stay at the Hotel without the parents' permission.
[7] If you wish to use a hotel restaurant and charge it to your room, please present your room key or accommodation card that shows your room number.
[8] Please return all the provided room keys for all guests at check-out. An actual cost of 1,000 yen (including consumption tax) will be charged for each lost, soiled, damaged, or unreturned key.

PAYMENTS

[1] A cash deposit or credit card payment will be required upon arrival.
[2] If you wish to extend your planned stay, we will fist ask that you settle your payment for your stay up to that point.
[3] Please settle the payment except accommodation charge at the Front Desk when leaving. There may be other cases to ask you for payment during your stay. Please settle the payment whenever you are requested by the Hotel.
[4] Traveler's checks and personal checks are not accepted for payment.
[5] Credit cards, travel coupons, any types of complimentary tickets cannot be exchanged for cash.
[6] The Hotel refuses to make payment on behalf of Guests for their purchase charges, ticket charges, taxi charges, postage stamp charges, and load postage charges, etc.
[7]We are unable to receive freight collect or cash-on-delivery parcels.
[8] The accommodation charge includes tax required by law. No gratuity accepted.

VALUABLES AND UNCLAIMED ARTICLES

[1] To securely store cash and other valuables during your stay, please use the safety deposit box provided in your room. Please note that the hotel will not be responsible for any lost or theft articles. Please also note that we are unable to accept to store or keep any types of artwork and antique items.
[2] Please do not leave your belongings unattended in public spaces such as the lobby, hallways, and restaurants, even for a short time.
[3] Based on the Article 16 of General Terms and Conditions for Accommodation Contract, lost articles in the Hotel will be kept for a certain period at the Hotel and will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
[4] Guest items can be kept at the front desk for up to 7 days. If we do not hear from the guest after 7 days, we will deem that the guest has no intention to pick up the items and dispose them accordingly. Fresh food and drinks will be kept only for one day after departure.

Regarding organized crime groups, organized crime members, and those who may disturb public order.

1) Based on the "Act on the Prevention of Unjust Acts by Organized Crime Group Members" (enforced on March 1, 1992), designated organized crime groups and designated organized crime group members are prohibited from using our hotel. If the guest is found to belong to such groups as mentioned above after reservation has been accepted or during the stay, we have rights to refuse the use of our hotel by that guest at any point.
2) Anti-social organizations and members of anti-social organizations (organized crime groups, extremist action groups, etc. and their members) are prohibited from using our hotel. If the guest is found to belong to such groups as mentioned above after reservation has been accepted or during the stay, we have rights to refuse the use of our hotel by that guest at any point.
3) If violence, threats, blackmail, coercive unreasonable demands, or similar acts committed by the guest are observed, we will immediately refuse the use of our hotel by that guest. We will also refuse anyone to use our hotel if the person has committed similar acts as above in the past.
4) If the person using this hotel has difficulty ensuring his or her own safety due to mental and physical weakness, loss of self due to drugs, etc., and may pose a risk of danger, fear, or anxiety to other guests and hotel employees, we will immediately refuse the person’s use of our hotel.
5) If any other acts similar to the above committed by the guest are observed, we will refuse the use of our hotel by that guest.

Artwork displayed in the facility

Please do not alter the present status of the facility by such acts as moving artwork, equipment, or other items to other locations without our permission. Please do not touch, deface, or destroy any artwork displayed in the facility or guest rooms.

Please be mindful that the following matters are prohibited at our hotel.

1) Acts that may cause fire
In particular, smoking in bed and the use of open flames for heating, cooking, etc. in the guest room are strictly prohibited.
2) Entering facilities such as emergency stairs that are reserved only for employees This excludes emergencies or unavoidable circumstances. In that case, please follow the instructions by the hotel staff.
3) Smoking in the building
Smoking is strictly prohibited, including on the balcony. If smoking is discovered, a fee of ¥20,000 (excluding tax) will be charged to restore the guest room to its original condition.
4)Use of loungewear outside the room
Please note that guest room loungewear is considered to be inappropriate in the lobby and restaurants, including the breakfast venue.
5) Use of room slippers outside the room
Please use slippers only in your room.
6) Use of facilities in revealing clothing or swimsuits
Please cover yourself properly in the facility even when accessing the swimming pool.
7)Entry to guest room area by persons other than registered guests
8) Moving hotel furnishings that cannot be restored to its original positions
Please do not display items by the window or on the balcony that may impair the safety or appearance of the hotel. Please refrain from drying the wet clothes on the balcony.
9) Bringing animals into the hotel premises other than guide dogs, assistance dogs, and hearing dogs that are pursuant to Article 2 of the Act on Assistance Dogs for Physically Disabled Persons.
10) Bringing ignitable materials such as gunpowder and volatile oil, flammable substances, and substances that emit bad odors or strong odors into the hotel premises.
11) Bringing items prohibited by law (guns, swords, drugs, etc.) into the hotel premises.
12) Bringing items into the hotel premises in an amount that the hotel deems excessive.
13) Bringing food and drinks into restaurants, cafes, and bars.
14) Conducting business activities or gatherings in guest rooms without prior permission by the hotel.
15) Installing foreign items or modifying the guest room without prior permission by the hotel.
16) Distributing advertising materials, selling goods, soliciting, etc. without prior permission by the hotel.
17) Taking photos for business purposes inside the facility without prior permission by the hotel.
18) Gambling, acts that disturb public morals, or behavior that may cause trouble to other guests or hotel employees.
19) Use of small unmanned aircraft (drones)
In principle, the use of wireless aircraft is prohibited within the premises of our facility, including the parking lot, from the perspective of ensuring safety and protecting privacy.